Table of Contents..................................................................................................................................... 3

Table of Figures....................................................................................................................................... 6

Table of Queries..................................................................................................................................... 11

Introduction........................................................................................................................................... 13

Chapter 1:                  Business Process Management.................................................................................... 15

1.1           Introduction............................................................................................................................... 15

1.2           Managing................................................................................................................................... 15

1.3           Organization............................................................................................................................... 17

1.4           Business Process......................................................................................................................... 18

1.5           Achievement of Objectives.......................................................................................................... 19

1.6           Controlling.................................................................................................................................. 22

1.7           Improving.................................................................................................................................. 24

1.8           Components and Tools for BPM................................................................................................... 27

1.8.1             Process Modeling and Design.................................................................................................. 29

1.8.2             Activity Based Costing............................................................................................................. 33

1.8.3             Simulation.............................................................................................................................. 35

Chapter 2:                  The Communication Structure Analysis (CSA) Methodology........................................... 40

2.1           Introduction............................................................................................................................... 40

2.2           Elements of the CSA................................................................................................................... 41

2.3           The Simulation Data Model.......................................................................................................... 47

2.3.1             The Petri Net Simulation Model................................................................................................ 49

2.3.2             The Action Job Object............................................................................................................. 91

2.3.3             The Flow Job Object............................................................................................................... 94

Chapter 3:                  The Multidimensional Data Model................................................................................. 96

3.1           The Activity Job Facts................................................................................................................ 100

3.1.1             Activity Dimension................................................................................................................. 103

3.1.2             Activity Type Dimension........................................................................................................ 104

3.1.3             Information Container Relevant Dimensions............................................................................ 107

3.1.4             Resources Relevant Dimensions............................................................................................. 110

3.1.5             Process Dimension................................................................................................................ 113

3.1.6             Process Type Dimension........................................................................................................ 114

3.1.7             Process Instance Dimension.................................................................................................. 115

3.1.8             Action Job Data In and Data Out Facts and Relevant Dimensions............................................. 116

3.2           Calendar/Time Dimensions........................................................................................................ 117

3.3           The Input Job Facts and Relevant Dimensions............................................................................ 119

3.4           The Output Job Facts and Relevant Dimensions.......................................................................... 121

3.5           The Flow Job facts and Relevant Dimensions.............................................................................. 123

3.6           Measuring the Facts between Two Points in a Process................................................................. 126

3.6.1             The Token Path Fact Table.................................................................................................... 126

3.6.2             The Job Fact Table and Relevant Dimensions.......................................................................... 128

3.6.3             The JobToJob Fact Table....................................................................................................... 131

Chapter 4:                  Summary, Conclusions and Future Work..................................................................... 135

4.1           Summary.................................................................................................................................. 135

4.2           Conclusions.............................................................................................................................. 136

4.3           Future Work............................................................................................................................. 137

Appendix 1:                     CSA Meta Model Reference.................................................................................... 141

A 1.1            Process Type Structure.......................................................................................................... 141

A 1.2            Activity Type Structure.......................................................................................................... 142

A 1.3            Input Type........................................................................................................................... 143

A 1.4            Output Type......................................................................................................................... 143

A 1.5            Information Structure............................................................................................................ 144

A 1.6            Information Transfer Device Structure.................................................................................... 145

A 1.7            Information Container Structure............................................................................................. 145

A 1.8            Organization Unit Structure.................................................................................................... 146

A 1.9            Position Structure.................................................................................................................. 147

A 1.10               Person Type Structure....................................................................................................... 147

A 1.11               Manager Type Structure.................................................................................................... 148

A 1.12               Physical Resource Type Structure....................................................................................... 148

A 1.13               Process............................................................................................................................. 149

A 1.14               Activity............................................................................................................................. 152

A 1.15               Input................................................................................................................................ 155

A 1.16               Output............................................................................................................................. 157

A 1.17               Information Flows............................................................................................................. 159

A 1.17.1                 Sends/Receives Info Association.................................................................................... 159

A 1.17.2                 Information Flow in Refinements.................................................................................... 161

A 1.17.3                 Stores In Association..................................................................................................... 162

A 1.17.4                 Reads From Association................................................................................................. 164

A 1.18               Information Container....................................................................................................... 166

A 1.19               Resources......................................................................................................................... 168

A 1.19.1                 Physical Resource......................................................................................................... 170

A 1.19.2                 Human Resources......................................................................................................... 171

A 1.19.2.1                  Organizational Unit.................................................................................................... 171

A 1.19.2.2                  Position.................................................................................................................... 173

A 1.19.2.3                  Manager................................................................................................................... 174

A 1.19.2.4                  Person...................................................................................................................... 176

A 1.19.3                 Resources Processing Strategy....................................................................................... 177

A 1.19.4                 Unavailability Time........................................................................................................ 177

A 1.20               Uses Association............................................................................................................... 180

A 1.21               Input conditions................................................................................................................ 181

A 1.22               Output conditions.............................................................................................................. 181

A 1.23               Compatibility for Information Types and Information

                     Transfer Devices............................................................................................................... 182

Appendix 2:                     References........................................................................................................... 184

Appendix 3:                     Trademarks.......................................................................................................... 195

Table of Contents